Q: How long does the infusion treatment last? What happens to the product once the infusion washes out?

A: The full life of the infusion is approximately 30 washes, when laundered using our specific care instructions (See care label: Machine wash warm, normal, with like colors. Tumble dry low heat). Even when the infusion does wash out, it won’t change the look or feel of the garment. The softness, durability, and cool style will not wash out. We recommend that you try not to wash your Softsie products after each wear, and only do so when obviously soiled. This will help your child receive the maximum benefit from the infusion (and it will save you time on laundry, too!)


Q: Is the infusion safe for infants and toddlers?

A: YES! Softsie products are 100% safe. Aloe vera, jojoba oil, and vitamin E have been used safely on the skin of all ages for thousands of years. The infusion is 100% organic, all-natural, fragrance-free, nut-free, dairy-free, vegan and hypoallergenic. The three ingredients are embedded into the yarns of the fabric in their unrefined, pure form - free of chemicals or additives. The infusion technology applied to our fabrics has been tested for child safety and is done in a controlled laboratory setting.

  • Our products meet all CPSC Safety Requirements as discussed in this short regulation: https://www.law.cornell.edu/cfr/text/16/1107.30.
  • Our infusion is 100% organic and meets requirements of Oeko-Tex Standard 100 and GOTS 4.0
  • Our products are not flame resistant and, therefore, should fit snugly for child's safety since loose fitting garments are more likely to catch fire. Our products were designed so that they meet all of the snug-fit measurement requirements according to the CPSC.
  • Our products have gripped soles to avoid slips and snap tab buttons to protect the zippers.
  • Our snap tab buttons and zippers have been tested and are free of lead and phalates.

Q: Is the fabric stain resistant? Will the sun or extreme temperatures affect it?

A: When faced with a stain on Softsie products, we recommend a child-safe stain remover, which should do the trick. Regular day-to-day exposure to UVB/UVA rays will not affect the infusion, softness, or coloring of Softsie products. Softsie products will not be significantly altered by exposure to any extreme seasonal temperature.


Q: Is it machine washable and dryable? When machine washing Softsie products, will the infusion ruin or stain others clothes you wash it with? Will it rub off onto sheets, toys, or furniture?

A: All Softsie products are machine washable and dryable using the appropriate laundering instructions found on the care label. Be sure to follow these instructions each time you wash your Softsie products in order to obtain the full life of the infusion and to maintain the high quality color and softness. And, try to wash your Softsie products only when obviously soiled, to maintain the maximum benefit of the infusion. We always recommend using baby-safe detergent. The infusion process allows for the infusion to remain deep within the yarn fibers of the fabric, therefore it will not rub onto or stain other clothes in the wash and It will not cause any gunk or buildup in your washer or dryer.  Softsie products will not rub off onto sheets, toys, or furniture. The particles infused into the fabric will only release when in direct contact with human skin


Q: Can my baby wear this all day? Is it ok to have constant hydration?

A: Yes! And Yes! The infusion offers a gentle hydration that is healthy for all children with all skin types. It is healthy and safe for your little one to eat, play, and sleep in Softsie products for as long as you and they desire!


Q: Does it really work? Is this a gimmick?

A: Let me first say, I would never produce or endorse a product that I wouldn’t wholeheartedly use on my own child. I first tested this product on my then, 1-year-old daughter. I also have had several other Moms, including non-biased Moms, sample this product with their own little ones. All of diverse backgrounds and ethnicities, some with children who have dry skin, some that don’t. And the reviews have been nothing but positive, with many customers reporting improvements in the condition of their little one's skin! Having said that, I understand a Mom’s skepticism about anything that touches their child, so please scroll through our FAQ section for answers to common questions. Please feel free to email me anytime with other questions or comments. Note: We are 100% transparent that Softsie products are not a clinically proven cure for eczema and/or any other skin irritation. The idea is that our products will help to soothe dry and/or irritated skin, but that it also will help to maintain the health and softness of normal skin as well.


Q: How are the ingredients actually infused into the garment? What is the process and technology behind it?

A: Tiny, microscopic capsules that contain aloe vera, jojoba oil, and vitamin E are infused into the already knitted fabric by dipping the fabric into a mixture containing these microcapsules and letting the fabric dry in a mild condition. The infusion becomes deeply embedded into the yarns of the fabric as it dries and is only released through direct contact with human skin. This infusion is applied as the last step in conventional finishing process. 


Q: What will it feel like on my baby’s skin?

A: You will not believe the softness! What your baby will feel is just what you feel, a silky soft, heavenly feel. This does not go away, even when the garment is washed dozens of times and infusion washes out completely. 


Q: My baby has very sensitive skin. Are Softsie products still ok to wear?

A: Yes! The gentle infusion is a very light, all-natural, and healthy hydration. It is organic, hypoallergenic and free of any harsh ingredients that are likely to cause a dermatological irritation. Of course, you should always consult with you pediatrician if you have any concerns before wearing our product. 


Q: Are Softsie products flame resistant? 

A: Our products are not flame resistant and, therefore, should fit snugly for child's sleep safety since loose fitting garments are more likely to catch fire. Our products were designed so that they meet all of the snug-fit measurement requirements according to the CPSC.


Q: Where is the product manufactured?

A: We are proud to report that the manufacturing of Softsie products (including the infused fabric) is completely done in the USA!


Q: Is it pediatrician approved?

A: We are currently working on collaborating with pediatricians so that they can give testimonials and reviews. Thus far, we have had two pediatricians sample and approve our Footies!


Q: My baby’s skin is never dry or irritated. So, why even use Softsie products?

A: Using Softsie products can still benefit normal skin types, by helping to preserve the skin and prevent any potential flare-ups of dryness or irritation. The infusion also offers anti-inflammatory, antioxidant, antimicrobial, light UVA protection (SPF of 4), and even protection from insects. The hydration is so gentle that all skin types can benefit. It’s never too early to preserve your child’s skin!


Q: Are Softsie products going to cure my child’s eczema?

A: We make no claim that Softsie products are a cure for dry skin, eczema, or any other skin irritation. We also do not claim that Softsie products should take the place of moisturizing your child’s skin, along with any other medical or natural therapies and strategies needed to treat and preserve their skin (e.g. ointments, sunscreen). Moisturizing the skin before, during, and after you put Softsie products on your child will only further help to care for the skin. We do believe, however, that with the consistent use of Softsie products, your child’s skin will not only be left feeling softer but healthier too.


Q: What shipping do you offer? What is the return/exchange policy?

A: The following are our shipping offerings and return/exchange policies:

  • We ship via USPS for all orders.
  • Through our website, we currently ship to anywhere in the United States, Canada, Australia, and the United Kingdom. If from a country different than those listed, you can also place an order via PayPal simply by sending an e-mail to info@softsie.com.
  • If you find that there is a problem with your order, please contact us within 48 hours of delivery and we will do everything we can to correct the mistake immediately.
  • All sales items are final sale, we're sorry but we cannot accept returns or exchanges on sale items.
  • If you have a problem with your order, please contact us at info@softsie.com.
  • EXCHANGES - If you find that you ordered the wrong size and need to exchange an item for a different size there will be a $5 re-stocking fee. Customers are also responsible for all shipping charges in the event of an exchange.  Please e-mail us within 48 hours of receiving the item to process the exchange.  Once we receive the item in its original condition we will exam the item to make sure it has been unwashed and unworn and then process the exchange.  We must receive your return within 10 days of the USPS delivery date. 
  • If you would like to exchange / return an item because of an error on our part, please contact us first to make sure your exchange/return is able to be processed.  We are only able to process an exchange and or return that is made within 10 days of your USPS delivery date. Also, we allow items to be exchanged/returned only if they are unwashed and unworn. If these criteria are met, a refund, store credit, or exchange will be offered. No restocking fees would apply in this instance.  Returns (minus return shipping charges) will be processed as soon as possible after we receive it.
  • SHIPPING DISCLAIMER: Softsie is not responsible for lost, damaged, or stolen packages.  Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office.  Please contact your local Post Office for these rare instances/situations.  Also, delayed scanning on USPS is beyond our control once the package leaves our premises.